Return Policy

This Return Policy applies to all services booked through Travelers Tour Guide, including:

• Wildlife safari experiences
• Private and customized tours
• Day trips and multi-day tours
• Airport transfers and transportation services
• Taxi and chauffeur services
• Other travel-related experiences

If a booked service is not provided due to circumstances attributable to Travelers Tour Guide, customers may be eligible for:

• An alternative service of equivalent value;
• Rescheduling to another available date; or
• A full or partial refund, depending on the circumstances.

Any alternative arrangement will be made with the customer's agreement.

If the service provided significantly differs from the description, inclusions, or arrangements confirmed at the time of booking, customers should contact us with details of the issue.

We will investigate the matter and, where appropriate, offer a suitable resolution, which may include an alternative service, partial refund, or full refund.

If a customer requests changes to an already confirmed service, we will try to accommodate the request based on availability.

Additional charges may apply if the requested changes involve additional travel distance, upgraded vehicles, additional activities, accommodation, or other extra services.

Some travel experiences may involve independent third-party providers, including national parks, safari jeep operators, accommodation providers, activity organizers, and ticket suppliers.

Where a third-party service is unavailable or cancelled, we will make reasonable efforts to arrange an alternative or provide an appropriate resolution.

Any applicable third-party cancellation conditions and non-refundable costs will be taken into consideration.

Customers should report any concerns or issues as soon as reasonably possible, preferably during the tour or immediately after the service has been completed.

Please provide the following information when submitting a complaint:

• Booking reference number
• Customer's name
• Date of the booked service
• Description of the issue
• Supporting photographs or other relevant evidence, if available

All service-related complaints will be reviewed individually. Travelers Tour Guide aims to provide a fair and reasonable resolution based on the booking details, service description, evidence provided, and circumstances of the case.

Travelers Tour Guide primarily provides travel and tourism services. We do not currently sell physical products through our website. Therefore, physical product returns and exchanges are not applicable.

For return-related inquiries, service complaints, or assistance, please contact us:

Travelers Tour Guide
Sri Lanka

Phone: +94 74 365 2222
Email: [email protected]
Website: Travelers Tour Guide