Privacy Policy

Travelers Tour Guide is a tour operator based in Sri Lanka, providing tours, wildlife safaris, private transportation, airport transfers, and other travel experiences.

We directly organize and operate the services advertised through our website. We do not operate a marketplace for independent tour companies or sell customer bookings to other tour operators.

Contact Information:

Travelers Tour Guide
Sri Lanka

Phone: +94 74 365 2222
Email: [email protected]

We may collect the following categories of personal information when you use our website or services.

A. Personal Information

• Full name.
• Email address.
• Telephone or WhatsApp number.
• Country of residence, where provided.
• Other contact information provided by you.

B. Booking Information

• Booking reference and reservation details.
• Selected tour or transportation service.
• Travel dates and preferred times.
• Number of participants.
• Pickup and drop-off addresses.
• Special requests and customer preferences.

C. Payment Information

When you make an online payment, payment information is processed through the payment gateway or payment service provider used by our website.

We may receive transaction references, payment status, transaction amounts, and other information necessary to confirm and manage your booking.

Your full payment card details are not intended to be stored by Travelers Tour Guide.

D. Technical Information

When you visit our website, certain technical information may be collected, including:

• IP address.
• Browser type and version.
• Device information.
• Website usage information.
• Cookies and similar technologies, where enabled.

We collect and use your personal information for legitimate business and service-related purposes, including:

• Processing and confirming bookings.
• Organizing tours, safaris, and transportation.
• Arranging customer pickups and drop-offs.
• Communicating booking updates and important information.
• Processing payments and refunds.
• Responding to questions and complaints.
• Providing customer support.
• Improving our website and services.
• Preventing fraud and unauthorized transactions.
• Complying with applicable legal and regulatory requirements.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

Travelers Tour Guide directly organizes and operates its advertised tours and transportation services.

Customer booking information may be accessed by authorized members of our own operational team, including relevant administrative staff, drivers, guides, and employees, where necessary to deliver the booked service.

We do not sell customer booking information or distribute customer bookings to other tour companies for them to operate independently.

However, limited information may need to be shared with relevant independent service providers when necessary to fulfil a specific booking, such as accommodation providers, ticket providers, or activity facilities.

Online payments may be handled by third-party payment gateways or financial service providers.

These providers may process payment information according to their own privacy policies, security practices, and applicable requirements.

Travelers Tour Guide does not control the independent privacy practices of payment providers.

Customers should review the relevant payment provider's privacy policy when making a transaction.

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember certain user preferences.
• Improve website performance.
• Understand website traffic and usage.
• Support analytics and marketing activities, where enabled.

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies.

Travelers Tour Guide does not sell, rent, or trade personal information to third parties.

We may share limited personal information with:

• Payment gateways and payment processors.
• Website hosting and technical service providers.
• Communication providers used to contact customers.
• Accommodation, ticketing, and activity providers when necessary for a confirmed booking.
• Relevant authorities where required by law.
• Professional advisers where necessary for legitimate business or legal purposes.

Information is shared only to the extent reasonably necessary for the relevant purpose.

Some of our website, hosting, payment, communication, or technical service providers may process information outside Sri Lanka.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are applied in accordance with applicable data protection requirements.

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access.
• Loss or destruction.
• Misuse or alteration.
• Unauthorized disclosure.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their own accounts, devices, and communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Booking, transaction, and financial records may be retained for longer periods where required for accounting, legal, regulatory, dispute-resolution, or business purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is used.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We may send booking-related communications, including confirmations, reminders, pickup details, and important service updates.

Promotional emails, special offers, and marketing messages will only be sent where we have an appropriate legal basis or consent, as required by applicable law.

You can request to stop receiving promotional communications at any time.

Our website and booking services are not specifically directed at children.

Where a booking includes children, the relevant personal information should be provided by a parent or legal guardian.

We do not knowingly collect children's personal information for independent marketing purposes.

Our website may contain links to third-party websites or services, including payment providers and external information resources.

We are not responsible for the privacy practices, security, or content of external websites.

Customers should review the privacy policies of those websites before providing personal information.

Travelers Tour Guide may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or applicable laws.

Any updates will be published on this page with a revised last-updated date.

If you have questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact us.

Travelers Tour Guide
Sri Lanka

Phone: +94 74 365 2222
Email: [email protected]

We are committed to respecting your privacy and handling your personal information responsibly.